Terms and Conditions of Sale "Mondinadollhouse"
Order preparation times:
Most of the items in our shop are strictly handmade creations, printed and packaged in our laboratory. Therefore, since the goods are not ready in the warehouse for delivery but to be prepared according to the requests, the processing of the orders requires time for their execution.
The estimated times are those indicated for each individual product in their sheet near the price. However, it may happen that due to an inconvenience it is not possible to prepare the goods within the estimated time for shipment. However, this is a minimum delay of one or two days at most.
However, if there is a misunderstanding that may take significantly longer than expected, we will advise the customer of this delay, indicating exactly the new processing times. In the event that the customer does not accept this delay, we will ensure that he will receive a refund or a voucher for the value of the order to be used for the purchase of other goods or of the same later.
However, it is our custom to always respect the processing dates indicated
The digital files being downloaded are immediately available after making the purchase. You will receive an email containing the file, which can be immediately downloaded to your PC at any time. Alternatively, you can also go back to the file through your personal account page on the shop, by going to the "order history and details" item and clicking on "details" in the item relating to your purchase in the list. From there, clicking directly on the title of the digital file you purchased will open the window to download directly from your browser.
If in making the purchase you have chosen the bank transfer as the method of payment instead of the direct one by credit card or paypal, you will receive an email with the bank details that you will use to make the payment. Only when this is available in our bank account and the order is updated with the "payment accepted" item in the history of your orders, visible on your shop account, will you be sent an email with the download file that you have previously purchased.
For any technical problem or difficulty in general, contact us by email and we will be happy to help you solve the problem
The shipment of our products is always carried out within the next day the preparation times indicated on the product sheet next to the price. Delivery times must therefore be calculated from the day indicated as "shipped" visible in the order history which you can consult in the personal area of your account in the "Order history and details" area.
From that moment delivery times will depend on the final destination of the order. The approximate delivery times are:
• North America: about 15-20 days
• Europe: about 7-10 days
• Australia / New Zealand and Oceania: about 15-20 days
• Asia: about 15-20 days
• Latin America and the Caribbean: about 15-20 days
• Africa, United Arab Emirates and Middle East: about 15-20 days
The shipping methods are two:
1) With NON-TRACEABLE Priority Mail: the cost varies according to the weight of the package shipped. Although cheaper, it generally respects the delivery times indicated in the list. However, the lack of a tranceability number does not allow to verify its position and identify it in case of delay.
2) By TRACEABLE REGISTERED mail: the cost varies according to the weight of the package shipped. Less economical than the previous solution, however, it allows tracking via position tracking number. It is not faster than the priority, it also generally respects the times indicated in the list.
You can choose one of the two methods at the time of payment if it is expected based on the weight of the package.
For alternative shipping methods, such as by private courier, contact us directly by email after choosing one of the shipping methods to complete the order. The additional costs, if any, will be agreed later.
Customs duties and import taxes:
Customers who purchase our products take full responsibility for any customs duties applied to the shipment upon receipt of the goods.
If due to customs controls there is a delay in delivery WE ARE NOT RESPONSIBLE FOR IT. For this reason, complaints or refunds will not be accepted if delivery times are longer due to this episode.
An action on the order in favor of the customer will be considered if the goods are actually unobtainable and not stopped for customs reasons.
The "Mondinadollhouse" shop protects your payment information. We never receive your credit card information.
Most credit card circuits (Master and Visa) and Payments with Paypal are accepted.
Alternatively, you can also pay by bank transfer, the order acquisition times are however tied to the actual payment confirmation which can take from three to five working days.
Exchanges and Returns:
The type of item you are purchasing in our e-shop is a completely handmade product and is processed at the time of order acquisition. For this reason it becomes impossible to accept returns or exchanges.
It is to be considered in this regard that certain finishes such as laces, cords, lace, silk ribbons etc. they may vary according to the availability on the market and that even if we constantly strive to find finishing materials suitable for the miniatures sector, we cannot guarantee the same identical model or color over time. So we reserve the right to change the finishes by adapting them with others similar to those shown in the photos.
The goods that will be subject to this change therefore will not justify any exchange or return.
However for problems related to the order you can contact us to find a solution.